YOU'RE LIVE. BUT YOU STILL NEED NETSUITE HELP.
So you’re live on NetSuite, and its a GOOD system . . . but there are still outstanding things that need doing. That saved search that just won’t work. The historical data that never got converted. Landed Cost? Demand Planning? Bank reconciliation? Definitely – but someone needs to explain how it WORKS first.
And while you’re at it – why is everyone still using Excel for month-end reporting? And what happened to the seamless integration with all the other systems you use?
Do you sometimes feel like you moved sideways rather than forward?
Take a deep breath. Count to 10 backwards. Smile. Then call us. We’ll help you take NetSuite from GOOD to GREAT.
SUPPORT AS YOU NEED IT
Call us, email us, or log an issue in our issue management system and we’ll be there. We work on an as-needed basis, so there’s no hefty monthly retainer, no minimum hours, no hidden costs.
If you need our help, we’ll be there. And if you don’t, that’s fine too. You won’t hurt our feelings.
ALL OUR CONSULTANTS ARE EXPERIENCED, TRAINED AND CERTIFIED
You need your NetSuite system to be running like a smoothly-oiled machine. A highly tuned, perfectly synchronized, all-cylinders firing kind of machine. Don’t worry, we’ll help you get there.
Here are three things that we do to give you excellent support. Hold us to them.
Our support team in based in the US. That means no 6am or 11pm calls (unless you really want them). No confusing overnight email threads. No attempting to explain your business requirements through a bad phone connection halfway around the world at midnight . . .
Sometimes face to face is best, so if you need us on-site we can make that work too.
NetSuite Support is about fixing things and making things. Fixing integrations, making reports, resolving errors, loading data, cleaning up data . . .
We adhere to the old adage that teaching someone to fish is better than giving the fish.
We’ll partner with you to make sure you understand what we are doing. So that next time, you can do it yourself.
Support is often an unexpected cost. You just spent all this money on the implementation and now you need to spend MORE?
Relax. Our rates are very reasonable and we only work when you need us to.
You’ll be pleasantly surprised.