WE KNOW LEAD TO ORDER TO FULFILLMENT TO CASH
(AND EVERYTHING IN BETWEEN)
We’ve worked in 500,000 sq foot facilities with 30 loading doors and state-of-the art conveyer and scan systems that can processes thousands of orders a day. And we’ve worked in 4,000 sq foot warehouses for fast growing businesses who are finding that a paper-based process for picking 20 orders a day just doesn’t scale to 1000 orders a day. (At least, not without hiring a dozen more staff). And don’t even get us started on taking orders when you don’t have inventory to fill those orders.
Bottom line – we know that if you don’t get the flow from order to fulfillment working smoothly, growth is going to be challenging. Heck, just doing business TOMORROW is going to be challenging.
WHY SO COMPLICATED?
After all, what’s there to go wrong in “customer places order (for inventory that you actually HAVE); order is sent down to the warehouse; warehouse waves the order and pick-pack-ships it; customer is charged for the shipped items. Website updates, showing customer’s order status”?
Simple, right? But then there’s the problem of maintaining accurate inventory levels in the warehouse. And getting that inventory back to the website (so you don’t accept orders you can’t fill).. And making sure items exist in the warehouse AND the website. And the 3PL will only accept orders in a certain format and their inventory reports are sometimes inaccurate. And what about cancellations on the website. Oh, and cancellations in the warehouse too (back to those inaccurate inventory reports . . .). And some customers have multiple profiles too.
And then there’s returns. Everyone hates returns. Everyone. Even people doing the returns hate them. People hate them so much they call them a different name (reverse logistics). You wouldn’t give your worst enemy the job of managing returns. But returns are a fact of life, up there with death and taxes.
Let’s talk.
The old clear distinctions between manufacturers, distributors, and retailers have become blurred:
⇒ Manufacturers are increasingly selling direct to the end customer (consumers, businesses, or both) via the web, or in some cases with their own bricks and mortar stores
⇒ Wholesalers are selling direct to end customers and are moving into light assembly and manufacturing, sometimes of their own branded product lines.
⇒ Retailers are using private label products to generate margins and loyalty, taking on the role of a brand owner, managing outsourced manufacturing.
Find out happens when a business crosses over to become a combination manufacturer, wholesaler, and retailer. Download the Crossover Business Report to learn more.
SEE NETSUITE INTEGRATE RETAIL, WHOLESALE AND MANUFACTURING INTO A SINGLE SEAMLESS PLATFORM
LEARN MORE ABOUT NETSUITE FOR WHOLESALE AND DISTRIBUTION
NetSuite for Wholesale
Learn how to use NetSuite to achieve the perfect order – Getting the right products delivered at the best price, at the right time, to the right place with optimal cost and efficiency.
Leading Practices for Wholesale and Distribution
Learn how NetSuite improves business performance and increases customer satisfaction in an increasingly competitive environment
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